1. Introduction
These Terms of Service (“Terms”) govern your use of the Southeastern ProRodeo’s website (southeasternprorodeos.org) and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
2. Definitions
- “Company”, “we,” “us,” or “our” refers to Southeastern ProRodeo’s.
- “Purchaser”, “you,” or “your” refers to the individual or entity purchasing tickets or packages from us.
- “Service” refers to the website, ticket sales, package offerings, and related services provided by Southeastern ProRodeo’s.
- “Package” refers to the combination of rodeo admission tickets and additional goods or services sold as a bundle.
3. Value-Added Reseller Service
Southeastern ProRodeo’s operates as a value-added reseller, meaning we purchase rodeo admission tickets from event organizers and package them with additional goods and services before reselling them to you. By purchasing from us, you acknowledge that you are buying a package that includes event tickets along with additional products or services.
4. Ticket Guarantee
We warrant that all tickets sold as part of our packages shall be valid for entry to the specified rodeo event. Should any ticket fail to grant admission due to an error or fault attributable to us, you shall be entitled to a full refund of the purchase price.
5. Package Contents
Package contents will be clearly described at the time of purchase. Physical merchandise included in packages will be delivered to the shipping address provided during checkout. Digital items will be delivered electronically to the email address provided. Service components will be fulfilled as described in the package details.
6. Pricing and Fees
All prices listed on our website are in US dollars and include the ticket face value plus our service fees, which cover the additional goods and services included in the package as well as our operational costs. All applicable taxes will be displayed during checkout.
6.1 Fair Pricing
We are committed to fair pricing for our value-added packages. Each package is priced as a complete experience, combining event admission with our exclusive goods and services to deliver exceptional value.
7. Refunds and Cancellations
7.1 Package Refunds
All sales are deemed final upon completion of the transaction, except in the following circumstances:
- Event cancellation by the organizer
- Failure of tickets to grant admission due to our error
- Non-delivery of substantial package components as described at purchase
7.2 Event Cancellations
In the event of a rodeo cancellation announced by the event organizer, we will process refunds as follows:
- If the event is cancelled and not rescheduled, you will receive a full refund of the purchase price.
- If the event is rescheduled, tickets will typically remain valid for the new date. If you cannot attend the rescheduled event, refund eligibility will be determined by the event organizer’s policies.
7.3 Refund Processing
Approved refunds will be processed using the original payment method within 7-14 business days.
7.4 Speculative Tickets
Certain tickets offered for sale may be speculative in nature. This means we may list tickets for sale that we reasonably expect to obtain but do not yet have in our inventory. In the event that such tickets become unavailable despite our efforts to secure them, we shall provide you with either:
- Comparable or better tickets at no additional cost, or
- A full refund of the purchase price
8. Delivery
8.1 Ticket Delivery
Ticket delivery methods vary based on the event and may include:
- Mobile tickets via email or our app
- Print-at-home tickets
- Will-call pickup
- Physical mailed tickets (for select events)
We will ensure delivery of tickets no later than 1 day prior to the scheduled event date, subject to reasonable delays beyond our control.
8.2 Merchandise Delivery
Physical merchandise included in packages will be shipped to the address provided during checkout. Estimated delivery timeframes will be communicated at purchase. Additional shipping charges may apply and will be clearly displayed during checkout.
9. Seat Location
The precise location of seats may not always be determinable at the time of purchase. We make no guarantee regarding exact seating assignments unless explicitly stated otherwise in the package description. All seats will be within the specified section or area described at purchase.
10. Account Registration
To purchase packages through our Service, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
11. Intellectual Property
All content on the Service, including text, graphics, logos, images, and software, is the property of Southeastern ProRodeo’s or its content suppliers and is protected by copyright and other intellectual property laws.
12. User Conduct
When using our Service, you agree not to:
- Violate any applicable laws or regulations
- Infringe the rights of any third party
- Use the Service for any unauthorized or illegal purpose
- Interfere with the proper operation of the Service
- Attempt to bypass any measures designed to prevent or restrict access to the Service
13. Limitation of Liability
Our liability to you, whether arising in contract, tort, or otherwise, shall be limited to the purchase price of the package acquired by you. We shall not be liable for any indirect, incidental, special, or consequential damages.
14. Indemnification
You agree to indemnify and hold harmless Southeastern ProRodeo’s, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these Terms.
15. Third-Party Relationships
We may work with third-party sellers, venues, and service providers. For certain components of our packages, we act solely as a facilitator and assume no responsibility for the actions or omissions of said third parties.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law provisions.
17. Dispute Resolution
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted in [Your City, State] in accordance with the rules of the American Arbitration Association.
18. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the “Last Updated” date.
19. Contact Information
For questions about these Terms, please contact us at:
- Email: [email protected]
- Address: [Your Physical Address]
- Phone: [Your Phone Number]
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.